Terms of Service
Last updated: 3 August 2026
These Terms of Service govern your access to and use of the Xaliosoft website, consultation process and digital marketing services.
In these Terms, “Xaliosoft”, “we”, “us” and “our” refer to Xaliosoft Digital and the legal entity identified on our Imprint page. “You” and “your” refer to the person, business or organisation accessing our website or using our services.
By using this website, submitting an enquiry, booking a consultation, accepting a proposal or purchasing our services, you agree to these Terms.
1. Business Information
Trading name: Xaliosoft Digital
Registered legal entity: [Insert exact registered legal entity name]
Registered address: [Insert complete registered business address]
Commercial licence or registration number: [Insert official licence or registration number]
Country and jurisdiction of registration: [Insert country and applicable jurisdiction]
Email: info@xaliosoft.com
Phone: 0319 8228103
2. Website Use
You may use this website for lawful business, informational and service-related purposes.
You must not:
- Use the website for unlawful, fraudulent or misleading purposes
- Attempt to gain unauthorised access to the website or its systems
- Upload viruses, malicious code or harmful material
- Interfere with the security, availability or operation of the website
- Copy, reproduce or commercially exploit our content without permission
- Impersonate another person, business or organisation
- Use our website to send spam or unauthorised communications
- Use automated tools to scrape, copy or monitor website content without written permission
We may restrict or terminate access to the website if we reasonably believe that these Terms have been violated.
3. Enquiries and Consultations
Submitting an enquiry form or booking a consultation does not create a client relationship, guarantee service availability or require Xaliosoft to accept a project.
Information provided during an initial consultation is used to understand your business, goals, audience, offer and technical requirements.
Any recommendation, estimated result, timeline, budget or strategy discussed during a consultation is preliminary unless confirmed in a written proposal or signed agreement.
4. Services
Xaliosoft may provide services including:
- Conversion strategy and offer positioning
- Audience and competitor research
- Landing page planning and development
- WordPress website development
- Original copywriting and content creation
- Custom user interface design
- Google Ads and Meta Ads campaign support
- Search engine optimisation
- Analytics and conversion tracking
- On-site lead capture and Lead Vault implementation
- Training, documentation and account handover
The exact services, deliverables, timelines, revision limits, fees and client responsibilities will be defined in the relevant proposal, statement of work or service agreement.
5. Proposals and Contract Formation
A proposal or quotation is valid only for the period stated in that document. If no validity period is stated, Xaliosoft may withdraw or change the proposal before written acceptance.
A service agreement is formed when the client:
- Accepts the proposal or statement of work in writing
- Pays the required deposit or initial invoice
- Provides written approval to begin work
- Provides access or materials required to start the project
Once work begins, the agreed scope may not be changed without written approval. Additional work, new requirements or changes outside the original scope may result in additional fees and revised timelines.
6. Fees, Payments and Taxes
Fees, payment schedules and payment methods will be stated in the applicable proposal, invoice or service agreement.
Unless otherwise agreed in writing:
- Work may begin after the required deposit or initial payment is received
- Invoices must be paid by the due date shown on the invoice
- Applicable taxes, VAT, transaction fees and bank charges may be added where required
- Advertising spend is separate from Xaliosoft service fees
- Third-party subscriptions, plugins, hosting, domains, licences and media costs are separate unless expressly included
- Work may be paused if an invoice remains unpaid
- Delays caused by unpaid invoices may affect the original delivery schedule
Fees for work already completed, approved or delivered are generally non-refundable except where a written agreement or mandatory law requires otherwise.
7. Advertising Budgets and Third-Party Costs
Advertising budgets are paid to advertising platforms and are not part of Xaliosoft’s professional service fees unless expressly stated.
Xaliosoft is not responsible for:
- Changes to advertising platform pricing
- Account suspension, restriction or disapproval
- Changes to advertising algorithms or delivery systems
- Unexpected advertising spend caused by platform settings or client approvals
- Third-party outages or technical failures
Where possible, advertising accounts, domains, hosting accounts, analytics accounts and business assets should be created in the client’s name and controlled by the client.
8. Timelines and Client Feedback
Delivery dates depend on the agreed scope, project complexity, client feedback, access permissions, content availability and third-party systems.
The client agrees to provide timely:
- Approvals and feedback
- Brand assets, images and written content
- Website, hosting and advertising access
- Business information and required permissions
- Decisions required to keep the project moving
Delays caused by missing information, late feedback, unavailable access or repeated changes may extend the delivery timeline.
9. Revisions and Approvals
The number of revisions included in a project will be stated in the proposal or service agreement.
Once a deliverable is approved in writing, additional changes may be treated as new work and may require an additional fee.
The client is responsible for reviewing and approving the accuracy of names, prices, contact details, claims, legal statements, product information and other published content before launch.
10. Client Responsibilities
The client is responsible for ensuring that all information, materials and instructions supplied to Xaliosoft are accurate, lawful and authorised for use.
The client must have the necessary rights and permissions for all:
- Logos and trademarks
- Images, videos and graphics
- Testimonials and reviews
- Product descriptions and advertising claims
- Customer data and contact lists
- Fonts, plugins, software and licensed materials
The client is also responsible for complying with laws and platform policies applicable to its business, including advertising, consumer protection, privacy, marketing consent, intellectual property and data protection requirements.
11. Lead Vault and Personal Data
Where Xaliosoft builds or configures a Lead Vault, the system may store enquiry information within the client’s WordPress website or hosting environment.
The Lead Vault is a technical lead-management feature. It is not a complete legal compliance programme, cybersecurity guarantee or replacement for professional privacy advice.
The client remains responsible for:
- Providing an appropriate privacy notice to its customers
- Obtaining required consent for lead collection and marketing
- Managing access to lead records
- Responding to enquiries appropriately
- Maintaining backups and secure passwords
- Following applicable data protection laws
The roles of Xaliosoft and the client in relation to personal data may be defined further in a separate data processing agreement or service agreement.
12. Ownership and Intellectual Property
Subject to full payment and the terms of the applicable agreement, the client may receive ownership or usage rights for the final deliverables specifically identified in the proposal.
Unless expressly transferred in writing, Xaliosoft retains ownership of its:
- Pre-existing materials
- Internal processes and methods
- Reusable templates and frameworks
- Code libraries and technical systems
- General knowledge and experience
- Internal documentation and working files
Third-party tools, fonts, images, plugins, software, hosting services and advertising platforms remain subject to their own licences and terms.
We will not publicly display confidential client materials without permission. Non-confidential work may be used in our portfolio only where permitted by the applicable agreement or written approval.
13. Confidentiality
Each party agrees to protect confidential information received from the other party and to use it only for the purposes of the project or business relationship.
Confidential information does not include information that:
- Is publicly available without a breach of these Terms
- Was already lawfully known by the receiving party
- Is received lawfully from another source
- Must be disclosed by law or lawful authority
14. Results and Performance
Xaliosoft does not guarantee a specific number of leads, sales, revenue, return on advertising spend, search ranking, conversion rate or business outcome.
Performance depends on factors including the offer, market, budget, competition, audience, website, customer response and third-party platform behaviour.
For additional information, please read our Disclaimer.
15. No Professional Advice
Our content and services are focused on marketing, websites, advertising, analytics and lead systems.
We do not provide legal, tax, accounting, financial, medical or regulatory advice. You should consult an appropriately qualified professional before relying on information that requires specialist advice.
16. Third-Party Platforms
Our services may depend on platforms such as WordPress, Google, Meta, hosting providers, email providers, payment processors, analytics tools and other third-party systems.
We do not control third-party policies, pricing, availability, technical changes, account decisions or security incidents. Third-party services may require separate accounts, subscriptions, permissions and agreements.
17. Website Availability
We try to keep our website and services available and functional. However, we do not guarantee that the website, hosting environment, Lead Vault, forms, emails, analytics or third-party integrations will always operate without interruption or error.
Maintenance, updates, outages, security incidents and circumstances outside our reasonable control may affect availability.
18. Suspension and Termination
We may suspend or terminate access to the website or services if:
- Invoices remain unpaid
- You materially breach these Terms or a service agreement
- You provide unlawful, misleading or unauthorised materials
- Your actions create a security, legal or reputational risk
- Continuation of the service becomes impossible or commercially unreasonable
You may cancel a service according to the notice and cancellation terms stated in the applicable proposal or service agreement.
Termination does not remove the obligation to pay for work completed, approved costs incurred or services already delivered.
19. Events Outside Our Control
We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including internet failures, hosting outages, platform changes, cyber incidents, government action, natural disasters, power failures, labour disruption or other external events.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Xaliosoft, its owners, employees, contractors and service providers will not be liable for indirect, incidental, special, consequential or punitive losses, including loss of revenue, profit, business opportunity, goodwill, data or anticipated savings.
Where legally permitted, the total liability of Xaliosoft relating to a service will be limited to the fees paid by the client for that service during the period stated in the applicable agreement.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
21. Indemnity
To the extent permitted by law, you agree to protect and reimburse Xaliosoft for reasonable losses, claims, liabilities, costs and expenses arising from:
- Your breach of these Terms or a service agreement
- Your unlawful use of the website or services
- Materials supplied by you that infringe third-party rights
- False, misleading or unauthorised information provided by you
- Your violation of advertising, privacy or data protection requirements
22. Governing Law and Dispute Resolution
Governing law: [Insert applicable country, emirate or jurisdiction]
Courts or dispute forum: [Insert applicable courts, authority or arbitration forum]
Before starting formal proceedings, both parties should make reasonable efforts to resolve a dispute through written communication and good-faith discussion.
The governing law and dispute process may be replaced or expanded by the terms of a signed service agreement.
23. Changes to These Terms
We may update these Terms when our website, services, business structure or legal requirements change.
The updated version will be published on this page with a revised update date. Continued use of the website after an update may constitute acceptance of the revised Terms to the extent permitted by law.
24. General Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Failure to enforce a provision does not mean that we waive our right to enforce it later.
These Terms do not create a partnership, employment relationship, joint venture or agency relationship unless expressly agreed in writing.
A signed proposal, statement of work or service agreement may contain additional terms that apply to a specific project.
25. Contact Us
If you have questions about these Terms or our services, contact us before using a service or accepting a proposal.
Email: info@xaliosoft.com
Phone: 0319 8228103
Whatsapp: 0319 8228103
Business: Xaliosoft Digital
For related information, please review our Privacy Statement, Cookie Policy, Disclaimer and Imprint.
These Terms of Service are general website content and should be reviewed by a qualified lawyer before publication. The final version should match your registered legal entity, applicable jurisdiction, business licence, service agreements and consumer protection obligations.