Privacy Statement
Last updated: 3 August 2026
Xaliosoft Digital respects your privacy and is committed to handling personal information responsibly, transparently and securely.
This Privacy Statement explains what information we may collect, why we collect it, how we use it, when we may share it and what choices may be available to you when you visit our website, submit an enquiry, book a consultation or use our services.
By using this website, you acknowledge that you have read this Privacy Statement. If you do not agree with the practices described here, please do not submit personal information through this website.
1. Who Is Responsible for Your Information?
Trading name: Xaliosoft Digital
Registered legal entity: [Insert exact registered legal entity name]
Registered address: [Insert complete registered business address]
Country of registration: [Insert country]
Privacy contact: info@xaliosoft.com
The organisation identified above is responsible for the personal information collected directly through this website, unless a separate written agreement states otherwise.
2. Information We May Collect
Depending on how you interact with us, we may collect the following categories of information:
Information You Provide Directly
- Full name
- Email address
- Telephone or WhatsApp number
- Company or organisation name
- Website address
- Business type and service requirements
- Growth goals, project information and budget details
- Messages, questions and consultation notes
- Information provided through forms, email or other communication channels
Client and Project Information
If you become a client, we may process information required to deliver the agreed services, including brand assets, website access details, advertising account information, analytics access, campaign information, invoices, payment records, project communications and technical requirements.
Technical and Usage Information
When you visit our website, we may automatically receive information such as:
- IP address
- Browser type and version
- Device type and operating system
- General location information
- Pages viewed and links clicked
- Time spent on pages
- Referring website or campaign source
- UTM parameters and advertising identifiers
- Website errors and technical events
This information may be collected through cookies, analytics tools, pixels, scripts, server logs and similar technologies. Please read our Cookie Policy for more information.
3. How We Use Personal Information
We may use personal information to:
- Respond to your enquiry or request
- Prepare a consultation or conversion plan
- Communicate with you about a project or service
- Provide, manage and improve our services
- Create and manage client accounts
- Build websites, landing pages, analytics systems and lead-management tools
- Set up, monitor and optimise advertising campaigns
- Measure campaign performance and conversion activity
- Connect enquiries with their marketing source
- Process invoices, payments and account records
- Provide technical support and training
- Prevent spam, fraud, misuse and security incidents
- Maintain, secure and improve our website and systems
- Send service updates and relevant business communications
- Send marketing communications where permitted and appropriate
- Meet legal, regulatory, accounting or contractual obligations
- Protect our rights, property, systems and legitimate business interests
4. Legal Grounds for Processing
Where applicable law requires a legal basis, we may process personal information on one or more of the following grounds:
- Consent: When you voluntarily agree to a specific use of your information.
- Contract: When processing is necessary to provide agreed services or take steps before entering into an agreement.
- Legitimate interests: When processing is reasonably necessary for service improvement, security, communication, reporting or business administration, while considering your rights and expectations.
- Legal obligation: When processing is required by law, regulation, court order or lawful authority.
You may withdraw consent where consent is the basis for processing. Withdrawal does not affect processing that took place before withdrawal.
5. Marketing Communications
We may contact you about consultations, services, updates, offers or business information where permitted by law.
You can stop receiving marketing communications at any time by:
- Clicking the unsubscribe option in a marketing email
- Replying to the message with an opt-out request
- Emailing info@xaliosoft.com
Even if you opt out of marketing messages, we may still send essential service, security, billing or account-related communications.
6. Lead Vault and Client Lead Data
Xaliosoft may build a private lead-management area inside WordPress, referred to as the Lead Vault.
Where a client uses the Lead Vault, enquiry information may be stored on the client’s website or hosting environment before notification emails are sent. This is designed to reduce dependence on email as the only copy of a lead.
For lead information collected on behalf of a client, the client may be the data controller and Xaliosoft may act as a service provider or data processor, depending on the written agreement and applicable law.
The client is responsible for:
- Providing an appropriate privacy notice to its customers
- Obtaining required consent for lead collection and marketing
- Responding to enquiries lawfully and responsibly
- Controlling access to lead records
- Maintaining appropriate backups and security settings
- Handling deletion, correction and retention requests where required
7. When We Share Personal Information
We may share personal information with trusted service providers when necessary to operate our business or deliver agreed services.
These providers may include:
- Website hosting and domain providers
- WordPress and plugin providers
- Email and communication platforms
- Analytics and reporting platforms
- Google Ads and Meta advertising services
- Security, spam prevention and technical support providers
- Payment processors, accountants and professional advisers
- Legal, regulatory or government authorities where required
We do not sell personal information as a business practice. We share information only when necessary for a stated purpose, with your permission, under a service arrangement, to protect our rights or where required by law.
8. Third-Party Platforms
Our website and services may connect with third-party platforms such as Google, Meta, WordPress, hosting providers, analytics services, email tools, scheduling tools and advertising systems.
These providers may process information under their own privacy policies and terms. Xaliosoft does not control the privacy practices, security measures or data retention practices of independent third parties.
We encourage you to review the privacy policies of any third-party platform you use through our website or services.
9. International Data Transfers
Some service providers may store or process information outside your country of residence. This may include cloud hosting, analytics, advertising, email, support and project-management providers.
Where required by applicable law, we will take reasonable steps to use appropriate safeguards for international transfers and to require service providers to protect personal information.
10. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Statement, unless a longer period is required or permitted by law.
Retention may depend on:
- The purpose for which the information was collected
- Whether you remain an active client or contact
- Contractual, accounting or legal requirements
- Dispute resolution and recordkeeping needs
- Your marketing preferences
- Security and fraud prevention requirements
When information is no longer required, we may delete it, anonymise it or securely restrict access to it.
11. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
These measures may include access controls, account permissions, secure hosting settings, password protection, backups, monitoring and security updates.
No online system, website, email service or data transmission can be guaranteed to be completely secure. You should avoid sending sensitive information through a general enquiry form unless we specifically request it through a secure channel.
12. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally permitted
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request a copy of information in a usable format where applicable
- Submit a complaint to the relevant privacy or data protection authority
To submit a privacy request, email info@xaliosoft.com with the subject line Privacy Request.
We may ask for reasonable information to verify your identity before completing a request. This helps protect personal information from unauthorised disclosure.
13. Sensitive Information
Our general website forms are not designed to collect sensitive personal information. Please do not submit passwords, financial account credentials, identity documents, health information or other highly sensitive information through a general enquiry form.
If sensitive information is necessary for a specific project, we will discuss an appropriate method of transfer and handling.
14. Children’s Privacy
Our website and services are intended for businesses, founders and professional users. We do not knowingly collect personal information from children through our general website forms.
If you believe that a child has provided personal information through our website, please contact us at info@xaliosoft.com.
15. External Links
This website may contain links to external websites. We are not responsible for the content, security or privacy practices of websites that we do not operate.
Before submitting personal information to an external website, review that website’s privacy statement and terms.
16. Changes to This Privacy Statement
We may update this Privacy Statement when our services, technology, legal obligations or data-handling practices change.
The current version will be published on this page with an updated date. We encourage you to review this page periodically.
17. Contact Us
If you have a question, concern or request regarding this Privacy Statement or the use of your personal information, contact us using the details below.
Email: info@xaliosoft.com
Phone: 0319 8228103
Whatsapp: 0319 8228103
Business: Xaliosoft Digital
For related information, please review our Cookie Policy, Terms of Service, Disclaimer and Imprint.
This Privacy Statement is general website content and should be reviewed by a qualified privacy lawyer before publication. The final version should match the legal entity, countries served, technologies used, client agreements and applicable data protection requirements.